Hip, chic, cool, original statements on dog, pup, and cat, apparel and accessories.

FAQs


Is it safe to put my credit card number into this website?

Yes. We don’t store any of your credit card information (that’s handled by our payment processor Stripe, the best in the business) and we will never share your personal information with anyone else.

What's your privacy policy?

We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. And as you know, they probably have enough info already.

Shipping & Returns     

**** Compare our Shipping Rates.  They are very low by comparison. ******

My order never arrived.

Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.

My order arrived incomplete or damaged.

We want you to receive your items as quickly as possible and may ship some items separately (i.e, things for Humans may take just a little bit longer). If this happens, it will be noted on your shipping confirmation as well as your packing slip. In the unlikely event your order arrives damaged then please send us an email. Tell us what you ordered and your order number, and we’ll make it right.

I would like to return my order.

Please read over the conditions found on the Returns info tab (at the bottom of our site). Then send us an email at HipPupHipKat@gmail.com and we'll get back to you as quickly as possible. 

Shipping & Handling Rates 

Because we want to ship to you at the lowest rate possible,  we use a weight based shipping scale as shown below.

DOMESTIC ORDERS:

  • 0 to 0.5 pd = $3.99
  • 0.6 to 1 pd. = $5.99
  • 1.01 to 1.61 pds. = $8.99
  • 1.62 + pds. = $11.99
  • All Domestic orders over $100 = FREE SHIPPING (no matter the weight)

CANADIAN ORDERS:

  • 0 to 1 pd. = $12.99
  • 1.01 to 1.25 pds. = $14.99
  • 1.26 to 2.0 pds. = $16.99
  • 2.01 + pds. = $20.99 

INTERNATIONAL ORDERS:

  • 0 to 1 pd. = $14.99
  • 1.01 to 1.25 pds. = $16.99
  • 1.26 to 2.0 pds. = $19.99
  • 2.01 + pds. = $23.99 

Customs/tariff fees are not included in the shipping price. These fees (if applicable) will be your responsibility. The shipping carrier will request collection once the package enters your country. Please contact your local customs office for more information regarding custom, tariff, and duty fees.